Abstract Details

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Abstract Details

Title A Stroke Survivor Pilot program is Feasible and Improves Patient Satisfaction

Topic Cerebrovascular Disease and Interventional Neurology

Presentation(s) P16 - Poster Session 16 (5:30 PM-6:30 PM)

Poster/Presentation
Number 4-002

Objective

To utilize a stroke survivor as part of the comprehensive stroke patient care

Background

For stroke patients, the in-hospital care is focused on the initial stroke treatment, secondary prevention, functional assessment, and discharge planning. Despite focused education by nursing and thorough discharge planning, patients often express frustration and concerns regarding their hospital stay, and patient satisfaction scores remain low at 75%.

Design/Methods A pilot program was implemented in the acute care setting in which a stroke survivor, himself a former hospital patient, visited stroke patients and their families during admission. He provided services twice a week on the inpatient units, which included answering questions regarding his own experiences and keeping a log of concerns patients and families expressed during the sessions. These concerns were relayed to the nursing staff caring for the patients, reviewed and categorized by the stroke coordinator and program manager

Results Since September 2018, the stroke survivor has visited 96 patients. The majority of patients expressed concerns about their functional recovery. Additional concerns included return to normal life, how to obtain benefits, and how to prepare foods for modified diets. These concerns had not been elicited by the clinical care team.
Prior to initiation, overall stroke patient satisfaction scores averaged 75% / year with high variability. These scores increased to 89.4% with low variability and have persisted for 8 months. Similarly, nursing communication scores averaged 75% and increased to 90% after implementation.

Conclusions A stroke survivor pilot program is effective for improving patient satisfaction. Patients and family members may find it easier to speak with a person who shares similar experiences. These additional insights to patients’ concerns allow our team to optimize patient care and improve patient satisfaction. Future expansion of the program may include a broader role for the stroke survivor, leveraging the effective communication provided by this unique role.

Authors/Disclosures
PRESENTER	No disclosure on file
	No disclosure on file
	No disclosure on file
	No disclosure on file
	No disclosure on file
Ilana Spokoyny, MD (Sutter West Bay Medical Group)	Dr. Spokoyny has nothing to disclose.